NinoGame Privacy Policy

1. Data We Collect

NinoGame collects personal data only to the extent necessary to provide the platform and comply with applicable requirements. The categories of data we collect include:

Registration Data

When you create a NinoGame account, you provide your full legal name, date of birth, email address, and mobile number. This information is used to create your account, verify your identity, and communicate with you about your account activity.

Identity Verification (KYC) Documents

Before your first withdrawal is processed, you may be asked to submit a copy of a government-issued ID. Accepted documents include a PhilSys card, passport, driver's licence, or SSS/GSIS card. In some cases, we may also request proof of your payment method or a selfie with your ID for additional verification.

Transaction Data

Every deposit, withdrawal, and bet placed on NinoGame is recorded. This includes the amount in PHP, the date and time, the payment channel used, and the outcome. Transaction records are kept for operational and compliance purposes.

Technical and Device Data

When you access NinoGame, our systems automatically collect certain technical data, including your IP address, browser type, device type, operating system, and session duration. This data helps us detect suspicious activity, prevent fraud, and improve platform performance.

Communication Data

If you contact NinoGame support by email or live chat, the content of those messages — including any attachments — is stored as part of your support history. This helps us resolve recurring issues and maintain a record of commitments made to you.

2. How We Use Your Data

NinoGame uses the data we collect for the following purposes:

NinoGame does not use your personal data to serve you third-party advertisements. If we ever send you a promotional message about NinoGame offers, it will be based on your existing relationship with the platform, and you can opt out at any time by contacting support.

3. Legal Basis for Processing

NinoGame processes your personal data on the following legal grounds depending on the activity:

• Contractual necessity: Processing your registration data, transaction records, and KYC documents is necessary to fulfil the contract between you and NinoGame — that is, to operate your account and process your transactions.
• Legal obligation: Certain data is retained and processed because we are required to do so. Identity verification and transaction records fall into this category.
• Legitimate interests: Technical and device data is processed to protect the security of the platform, detect fraud, and prevent money laundering. These interests are balanced against your privacy rights.
• Consent: Where we rely on your consent to process data — such as for optional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

4. Data Sharing

NinoGame does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: To process your PHP deposits and withdrawals via bank transfer or local e-wallets, we share the minimum necessary transaction and identity data with our payment partners. These partners are contractually bound to handle your data securely.
• Identity verification providers: If we use a third-party KYC service to verify your identity documents, that provider receives the documents you submit. They are prohibited from using your data for any purpose other than verification.
• Game providers: Some games on NinoGame are provided by third-party studios. Your account identifier (not your full personal details) may be shared with these providers to facilitate gameplay and resolve disputes.
• Legal and regulatory requests: If NinoGame receives a valid legal request from a competent authority, we may be required to disclose certain data. We will only do so to the extent required by law.

All third parties who receive data from NinoGame are required to maintain appropriate security standards and to use the data only for the purpose for which it was shared.

5. Data Security

Protecting your personal data is a core operational priority at NinoGame. We implement the following security measures across the platform:

• SSL/TLS encryption on all pages and data transmissions
• OTP-based two-step verification for login from new devices and for withdrawal requests
• Secure storage of KYC documents with access restricted to authorised personnel only
• Regular monitoring of account activity for signs of unauthorised access or fraud
• Password hashing — your actual password is never stored in readable form on our systems

While NinoGame takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe: use a strong, unique password for your NinoGame account and never share your login details with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

6. Data Retention

NinoGame retains personal data for as long as is necessary for the purpose it was collected, or as required by applicable law. In practice, this means:

• Account registration data is retained for the lifetime of your account and for a defined period after closure
• KYC documents are retained for as long as required by anti-money laundering and identity verification obligations
• Transaction records are kept for a minimum period to satisfy financial record-keeping requirements
• Support communications are retained for a reasonable period to maintain service quality and resolve disputes
• Technical and device logs are retained for a shorter period and are used primarily for security and fraud detection

When your data is no longer required, it is securely deleted or anonymised in a manner that makes re-identification impossible. If you request account closure, we will process the deletion of your personal data subject to any mandatory retention obligations that apply at the time.

7. Cookies and Tracking

NinoGame uses cookies and similar technologies to make the platform work properly and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, security tokens, and basic site operations. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Help us understand how players navigate NinoGame — which pages are visited most, where players drop off, and how sessions flow. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences so you don't have to re-enter them each time you visit.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytics cookies will not affect your gaming experience.

8. Your Rights

As a NinoGame player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your full name and registered email address.

• Right of access: You can request a copy of the personal data NinoGame holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Note that name and date of birth cannot be changed after KYC verification without submitting a formal correction request with supporting documents.
• Right to erasure: In certain circumstances, you can ask NinoGame to delete your personal data. This right is limited where we have legal obligations to retain data.
• Right to restrict processing: You can ask us to pause certain processing activities while a dispute or correction request is being resolved.
• Right to object: Where we process data based on legitimate interests, you have the right to object. We will consider your objection and stop processing unless we have compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting past processing.

We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this period and will notify you if that is necessary.

9. Minors

NinoGame is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step during registration, and additional KYC checks may be applied at any point.

If we become aware that personal data has been collected from a minor, that account will be immediately suspended, any balance will be held pending investigation, and the personal data will be deleted as soon as practicable. If you have reason to believe that a minor has registered on NinoGame, please contact us at [email protected] immediately.

Parents and guardians in the Philippines are encouraged to use parental controls on shared devices to prevent minors from accessing online gaming platforms. If you or someone you know needs guidance on responsible gaming practices, visit our Responsible Gaming page.

10. Changes to This Policy

NinoGame may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements to how we communicate our data practices. When we make material changes, we will update the "Last updated" date at the top of this page.

We recommend checking this page periodically if you want to stay up to date with how your data is handled. For significant changes that affect your rights or the way we use your data, we may also send a notification to your registered email address.

Continued use of NinoGame after a policy update is published constitutes your acceptance of the revised terms. If you disagree with changes to this policy, you may close your account and request deletion of your personal data by contacting [email protected].

Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how NinoGame is handling your personal information, please reach out to our support team. We're here to help and will respond as promptly as we can.

Email us at: [email protected]

For general questions about your account, withdrawals, or gameplay, visit our FAQ page. For information on your rights as a player in full, see our Terms and Conditions.